Recently, the Postal Inspection Service has received complaints from individuals nationwide related to fraudulent emails and phone calls. The caller is stating a package that was unable to be delivered. These emails and phone calls are attempting to gather personal identifying information.
The email, which claims to be from the U.S. Postal Service, includes a message related to an attempted or intercepted package delivery. The customer is told to click the link or open an attachment then print the label.
When opened, a malicious virus is installed on the computer. This virus could steal personal identifiers of the customer and compromise the customer’s information.
If a customer receives an email similar to the one described above, they should follow these steps:
- Do not click on the link or open the attachment
- Forward the email to email@example.com
- Delete the email
If a customer receives a phone call, they should follow these steps:
- Do not provide any personal identifying information to the caller
- Hang up
- Contact your local post office to verify the phone call
- Contact the Postal Inspection Service at 877-876-2455